Why I do it

I believe the best experiences respect that time is finite by making sure people get more out of them than the time they invest in participating in them.

More about me

How I do it

Design
Leadership

Great ideas and hiring talented designers is not enough.

Design Leadership is about raising the design maturity across the organisation by educating leadership, embedding design in delivery, enabling sales to position design and making sure design is a mindset, not a department.

Business Design
Facilitation

Making ideas reality is hard. And meetings, emails and ad hoc conversations are not effective ways of moving forward, let alone get to success.

Facilitating workshops using methods such as Design Thinking, deBono methods and LEGO® SERIOUS PLAY® will optimise time spend on conversations, align everybody's understanding to an agreed path to results.

Product–
and Service Design

Design starts with understanding the needs and pains of the people who have to use the product or service, but insight and datsa will only take you so far.

Experience, craftsmanship and confidence is pivotal to navigating a multitude of options and defining a single, clear path all the way to success.

What I've done

Salesforce

Experience Design Group, EMEA

Established the Salesforce Experience Design Group in EMEA with 4 regional teams (London, Berlin, Paris, Amsterdam).

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Burberry

B2B/B2E Social Business

Led a category-defining program from initial vision and concepts through to delivery.

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Unilver

Experience Design Advisory

Provided Experience Design coaching, design org design and design support to help Unilver estabish their own design team.

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ING

ING Small Business Ecosystem Vision

Shaped a vision of how ING can help small business owners beyond financial products. Included a prototype app for testing.

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America Express

Next-generation Customer Service

Prepared and facilitated a workshop program aimed at producing a high-level future vision for next generation customer services.

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Shop Direct Group

Helpful Personalisation

Led the user experience team and co-facilitated workshops to define a near-future vision on the topic of "Helpful Personalisation" for Shop Direct Group.

More on personalisation at SDG